Rude and Unprofessional Behavior

After sending supporting documentation to open up an account twice as per request to ********** and ********** I received a call requesting for the documentation to be sent AGAIN! During this call, the Absa/Virgin representative hijacked the conversation and completely avoided questions on why this had to be done a third time (even though there has been no feedback on the first 2 document submissions).

I requested to be escalated to a manager to get some answers, I was escalated to Reinhard, who played the same tactics by keeping quiet when given a chance to speak and talking when I was talking. Reinhard would also ignore any and all direct questions and then came to the conclusion that I don`t want to be assisted, and hung up the telephone without providing any assistance.

Perhaps you can answer the questions which I stated to Reinhard here on this public forum: 1. Why do the same documents need to be submitted via 3 different channels? 2. Why are these channels not checked for submissions before contact is made with the client to request re-submission 3. Why is honest feedback not appreciated? Would you prefer to rather lose customers than to receive and take the feedback to heart?

I will await your response on this forum