Rude and unprofessional agent

I engaged with an Absa agent (Joline) this morning regarding my home loan account, and the experience was extremely disappointing. She was rude, unprofessional, and repeatedly spoke over me, which led to misunderstandings during our discussion. She then abruptly told me to “rather send an email if I can’t hear what she is saying.”

After the call ended on my side, the line remained open, and I could hear her talking and laughing with colleagues in the background. This behaviour is unacceptable. Absa must ensure staff receive proper training in telephone etiquette and customer service, as this creates a very frustrating experience for clients.

Call ***. I am still unsure whether the notice to cancel my bond has been actioned.