rude and no help

good day my wife went to the main absa in vereeniging to open accounts for my daughter she Sat there for 3hours were no one came and told here there system is down. then a lady helped her stateting the system is down and was very rude aswell to my wife. telling my wife due to being a housewife she must have a funeral cover to open account. now how must she do that if she is a house wife. and plus the proof of residents she cant use it at a other bank does this lady think my wife is stupid. I have the name of the lady and want feedback soon or will put this in the nees paper