IP
Ingo P

1 reviews | Active since Mar 2009

13 Aug 2015, 11:42

Rude and inompetant staff of ABSA

Yesterday I waisted thee and a half hours opening an account which I had to hear today cannot be linked. It is clear that the staff is not trained and is ***********. As it could not be linked and I had another appointment I told the clerk I will come back today, which I did. He was rude and in a terrible attitude told me there is no pensioners line and I must get up and get into the other line,. Yesterday he had a \service excellence"badge on. Which is a great mistake Absa Must give him a \""RUDENESS EXCELLANCE TO CUSTOMERS\"" badge!!<br> <br> After waisting hours and getting no service is the way Barclays / Absa are going. There is never a manager there to sort out things. DO not try and phone the complaints 0800 number"

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Replies (1)
Absa
Absa's reply13 Aug 2015, 14:50
Official
Hello tiny639,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd