Rude and inconsiderate N1 City Absa

This is my 3rd complaint with ABSA N1 city. I went for forex service yesterday, and as I was waiting for 1hr40 minutes in the line, noticed only one teller open in the other line with old pensioners being visibly upset about it. Two elderly ladies went to complain to the Customer relations manager at 9h45 and he was quite abrupt and rude to them. They returned understandably disgruntled without any success in having more tellers. My experience with the forex lady Chantal was also poor, she gave me the impression she was doing me a favour, and that I must accept her very bad customer behavior. Mr Russel Edwards has contacted me previously, you are very diplomatic. However, the problem at N1 city branch persists and needs to be addressed. The problem unfortunately starts at Management level and filters down as yesterday's episode displays. I am also still awaiting an apology from Insaaf.