LN
Lungile N

1 reviews | Active since Dec 2013

14 Jul 2017, 11:12

Rude and Impatient

<p>I am a new Absa bank transactional account holder. I app**** for the account on wednesday and kept on calling since then to find out whats going on with my account as I receieved a text stating that someone would call me to activate my account. Today at 11h00am i called and spoke to a rude lady called Mpumi Mdluli. She was impatient and rude. I have been calling since to find out why I havent been called in regards to my account and non of the consultants have told me they need more documents to process my application. To my suprise when i called the call centre Transcational and Lending department I went through to Mpumi who had no patience at all. I am a new customer to ABSA and dont expect this. This is totally unacceptable. ABSA should train their consultants. I have never got such treatment from FNB whom I had an account with them for over 5 years. ABSA i was reffered by a friend and I didnt expect such treatment from such a huge bank. Please sort this out. i need the account as my salary needs to be paid in this account month end. Please sort this out!</p>

0
Replies (2)
Absa
Absa's reply14 Jul 2017, 12:39
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please provide me with your ID or Account number to enable me to log a formal complaint for you, this information can be sent via private message.

Regards

Claudette

LN
Lungile N's update14 Jul 2017, 14:34
Reviewer Update

Wow Absa just keeps amazing me. I called in now to do the 5th follow up on my account. And guess what the whole department went on training.

Claudette, this is unacceptable. Totally unacceptable.