1 reviews | Active since Dec 2013
Rude and Impatient
<p>I am a new Absa bank transactional account holder. I app**** for the account on wednesday and kept on calling since then to find out whats going on with my account as I receieved a text stating that someone would call me to activate my account. Today at 11h00am i called and spoke to a rude lady called Mpumi Mdluli. She was impatient and rude. I have been calling since to find out why I havent been called in regards to my account and non of the consultants have told me they need more documents to process my application. To my suprise when i called the call centre Transcational and Lending department I went through to Mpumi who had no patience at all. I am a new customer to ABSA and dont expect this. This is totally unacceptable. ABSA should train their consultants. I have never got such treatment from FNB whom I had an account with them for over 5 years. ABSA i was reffered by a friend and I didnt expect such treatment from such a huge bank. Please sort this out. i need the account as my salary needs to be paid in this account month end. Please sort this out!</p>
Dear Customer
Thank you for bringing this matter to our attention.
Please provide me with your ID or Account number to enable me to log a formal complaint for you, this information can be sent via private message.
Regards
Claudette
Dear Customer
Thank you for bringing this matter to our attention.
Please provide me with your ID or Account number to enable me to log a formal complaint for you, this information can be sent via private message.
Regards
Claudette
Wow Absa just keeps amazing me. I called in now to do the 5th follow up on my account. And guess what the whole department went on training.
Claudette, this is unacceptable. Totally unacceptable.
Wow Absa just keeps amazing me. I called in now to do the 5th follow up on my account. And guess what the whole department went on training.
Claudette, this is unacceptable. Totally unacceptable.
