Rude and completely bad client service

Never have I ever experienced such bad service as I received from Sipho at Absa in Brakpan, Prince George Street.

I called the branch to do a follow up on behalf of a client. Upon calling the branch the consultant from Absa knew immediately who I was referring to when I stated where I was calling from. The consultant informed me what he explained to the client regarding the matter at hand and I waited until he finished talking. After he was done talking I had follow up questions based on what he explained to the client. As I was busy talking he interrupted me and started to give me a number that I should call. I then asked if I can finish my question as I feel it is rude of him to interrupt me and at least listen to what I have to say. I asked him why he is interrupting me as I was not done talking, he then asked me if I needed his help or not. I asked him that we need a letter from the bank that states specific information to further help the client. His response to me was "who must print it?" and I said either him or the head office as I am not sure who can print the letter. I told him no it's fine and leave it because he does not want to help me or making an attempt to assist.

His response to me was that he does not deal with client complaints. Instead of listening to my concern and attempting to assist where possible, he does the complete opposite by not caring at all because he does not deal with complaints. This is shocking to me as he is representing Absa and should be able to deal with client complaints as it arises. This makes me think that he shows away every client that could have any form of concern regarding their account.

He thinks he is doing me a favor by talking to me (and still not helping at all).

I want an apology for his bad client service.