RB
Riaan B
1 reviews | Active since Apr 2010
30 Nov 2018, 12:18
Rude and arrogant
How dare your staff be rude and arrogant to me and throw down the phone down on me because I don't want to give my personal info over the phone. I was called by a male from you card division on 2018/11/30 at about 12 from ********** 575. I want to know who this person is and I will take this further. I Just a ***** cause pay out and here you ask me for my personal details. Then you have the nerve to be rude and hang the phone up on me. I will close all our account and policies with you and move it to another bank if you do not address this matter. I Want that call pulled and listened to.
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Replies (2)0
Replies (2)
Absa's replyOfficial
30 Nov 2018, 14:47Dear Client
Thank you for bringing this matter to our attention. I have send you an emailed requesting your ID number in order to log an official complaint. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. I have send you an emailed requesting your ID number in order to log an official complaint. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply30 Nov 2018, 14:47
Official
Dear Client
Thank you for bringing this matter to our attention. I have send you an emailed requesting your ID number in order to log an official complaint. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. I have send you an emailed requesting your ID number in order to log an official complaint. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
03 Dec 2018, 12:08 Good day Mrs Louw, I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
Absa's reply03 Dec 2018, 12:08
Official
Good day Mrs Louw, I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Best regards,