Rude agents. Unathi Msiza and Nomsa Mtsweni

I went to ABSA Tsakane Mall needing a new bank card for my uncle who suffers from dementia. I went with him. The arrogant agent Unathi Msiza advised I need a medical letter stating the client is medically unfit. I then advised the original is lost but showed her a picture of the letter on my phone. She then called a "so called manager" who honestly just decided to side with the teller instead of using her brain critically to say the photo of this medical letter is sufficiant. They arrogantly as display of power to say YOU WILL DO AS WE SAY told me they want the origanal and the manager and her stupid and VERY ARROGANT agent told me I will just wait there and no1 will help me.!!! My uncle needs medication and we need the funds in his account but the card has expired. I am very amnoyed!!!!