Rude Agent _unsatisfactory service

A month ago i requested for my cheque acc to be canceled which did not happen, then i called on the 31st spoke to Makhosazane who convinced me to stay and with the level of service i received from her i did indeed decide to switch back my salary n debit orders, she had promised me 3 months free monthly fee which i see it happens but the admin charges i was promised they will be written off because they occurred after i had closed my account the amount was charged and my account is arrears coz of the admin charges. The worst thing that will make switch back my salary else where is the call center that kept transferring me from a to z, then the call was disconnected twice i called again and spoke to a guy who was uninterested and unbothered who made me explain my query then without saying anything transferred me to the IVR just like that. I have never experienced such rudeness and unsatisfactory customer service. Right now I've completely lost interest in Absa and would move back to Nedbank.