Rude Agent Andrew ****o

I called into the absa call center, personal loans and transactional accounts and my call was received by an agent named Andrew ****o. He was not friendly, spoke to me as if I am a child and when I started to get annoyed he started to talk to me with respect. I want his team leader to please listen to the call as he mentioned that the call was recorded. I asked to speak to a team leader but he couldn't get hold of him/her so we ended the call as I was already holding on for more than 10 minutes.