RUDE ABSA STAFF MEMBER

I have send a request to homeloan for a term extension sometime beginning of May. I was told the request does not take long, so i got worried when i was not getting any feedback. Today i decided to call to check the progress, after being sent from pillar to post i ended up talking to Nangomso who was relevant to my request. I don't have time to type my conversation with her, you can listen to it. ALL I WANT TO SAY, WHAT A RUDE PERSON SHE IS. I am currently shopping for a new bank and i was considering moving to Absa but after talking to Nangomso I know this will not be my bank. SHE IS VERY RUDE AND LOOKS DOWN UPON CLIENTS. SHE ACTS/FEELS SUPERIOR TO CLIENTS