CN
Crystal N
1 reviews | Active since Apr 2019
03 Apr 2020, 10:58
Rude absa staff
Over the past year I have had the worst experience with absa ever and it keeps getting worse by the day. I. So frustrated with the service received and it's so hard to to believe that such a big company offers such a poor level of service. I have been contacting absa for the past 2 weeks to get a payment holiday for vehicle and loan.. For this week I have made 9 phone call and I'm no further than Iv was last week. I have been **** to.. I had 2 agents drop the phone on me not willing to assist or answer my questions. I am requesting my call recordings so that I can make a formal complaint to the ombudsman regarding the situation as I'm clearly getting no where with anyone in absa
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Absa's replyOfficial
03 Apr 2020, 16:46 Dear Crustal, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Best regards,
Absa's reply03 Apr 2020, 16:46
Official
Dear Crustal, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Best regards,