Rude absa call center consultants!!!

I have received very poor service which is disappointing given that I have been with absa for so many years. I sent a cash send and the money was not able to be received and when I called the bank the consultant was rude and not helpful. I have requested the call with that consultant listened to and was put on hold for Over 40min, meanwhile the actual call with the rude consultant was 17min long. All I want to know is who retrieved the cashsend that I sent. The sad part is that a service which is so convenient and easy to use is now so *************, because you can send one person a cashsend and have to fight to find out if the recipient was indeed the person you sent the money to and to find out who redeemed the cashsend. And when someone has a error with the service they have argue with a consultant who isn’t listening and trying to understand the nature of the issue.

I was also transferred to a man named Sibusiso in ***** department who asked me “so what do you expect the bank to do” and I repeatedly had to explain myself., he was then also not helpful and when I told him that I’m going to need to escalate the issue he responded with “ok fine”.

And I still don’t know what happened to the R300 cashsend

So my next step is to contact the complaints department