ZS
ZANDILE S
1 reviews | Active since Apr 2013
06 Dec 2021, 15:41
Rotten Service from the Galleria branch
The banks have gone through immense pressure with covid and lines have just gotten longer at branches. I would like to advise people not to EVER go to the Absa in Galleria Mall. Not only are the lines looong but the service there is PATHETIC!!!!. We spent over 4 hours at the bank with staff members with a bad attitude. We even asked for the manager who was also useless. This made us realize we need to move our Club account and was even more affirmed about why I moved my personal account. Now I need to convince my family...
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Replies (1)Absa's replyOfficial
07 Dec 2021, 11:47Dear Zandile Sikhakhane
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***3. Kind regards,Rezona Louw Group Customer Care
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***3. Kind regards,Rezona Louw Group Customer Care
Absa's reply07 Dec 2021, 11:47
Official
Dear Zandile Sikhakhane
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***3. Kind regards,Rezona Louw Group Customer Care
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***3. Kind regards,Rezona Louw Group Customer Care
