TL
Tertia L

1 reviews | Active since Jul 2020

20 Dec 2020, 12:57

Rotten customer service.

This bank's customer service is so poor, it is a miracle that they are still in business.

Their online app does not work. I spoke to one of their consultants yesterday advising that when logging on, an error us received.

The consultant advised that he will report it and phone me back within 15 minutes. This is now 24 hours later. Some customer service.

I still cannot transfer any money between my accounts for my debit orders to go off. However, this bank is very quick to threaten you with court when your debit order does not go through.

Pathetic, useless, dimwitted bank ever.

0
Replies (1)
Absa
Absa's reply21 Dec 2020, 09:33
Official
Dear Tertia Ludeman Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***7  Kind regards,Rezona Louw Group Customer Care