ROSINA REFUSED TO HELP ME AS A CLIENT

i am disgusted with ABSA Vehicle for collections. I have made an arrangement and they took my vehicle away, while account was under collections the person ROSINA refused to assist so i could make an arrangement my vehicle was taken away she is very pathetic and unhelpful, i called her numerous times NEVER TOOK MY CALL OR CALLED ME SO I COULD SAVE MY VEHICLE she just gave my vehicle in without any help i am disgusted by her attitude and lack of communication, I AM VERY UPSET AND WILL ASK ,MY FAMILY TO STOP ALL ABSA ACCOUNTS WITH THEM UNTIL I GET MY VEHICLE BACK.