Roof leaking and Ceiling sagging since Dec.2015

I reported a storm damage claim in Dec.2015 and to date I am still waiting for ABSA Insurance response. This is by far the worst service I have ever received from an insurer, especially where there is continued water damages as a result of heavy rainfalls.<br> <br> I had to appoint contractor to do repairs meanwhile ABSA Insurance continue to enjoy my premium payments and never available in time of an insured event.<br> <br> This is very disgusting and they should allow me to move my insurance as they care less about service