Robust car insurance Absa Idirect

My name is Thabiso Dubazana.On the 26 October 2018 I was involved in a car accident with the police . In fact the police car cutted in front of me and the police Whilst i was in hospital the police arrived and they demanded my blood sample from the doctor after I was injected for pain that is 3 hours after the accident . I don’t even know what the injection had. Blood samples were taken without documentation and I have videos to prove that . Absa made a call that based on the blood sample that was taken from me they will put the claim on hold until the blood sample comes back from the Lab. I was sent a letter stating all that and the fact that the police suspected that I was drunk . There was no breathalyzer that was used . I have not been to court for drunken driving and I was taken to hospital by an ambulance and the police are running away from the fact that they cutted in front of me even the accident proves that . I reported the matter to the ombudsman for short term insurance and I am awaiting feedback . Today I received a call from Absa (Octavia ) after 7 months of the claim being on hold until the outcome of the blood results . I was told my claim is declined and they will not be paying because of the fact the police A1 form suspected that I was drunk . They based their decision on suspicion vs the evidence . The blood results are still not back and they have made a call . They are contradicting themselves why didn’t they say that in November . I have not been to court and now they are taking decisions on suspicion and not facts . They have wasted my time and for this 7 months I have not had a vehicle and I am still paying for the car that I can’t use . I would have exercised my rights to follow up with an attorney because i am unfairly treated . This is the type of service that we are getting from Absa insurance and I will not recommend this insurance to anyone and this will not end here . It’s far from being over . I still can’t believe a big company like Absa still base their clients decisions on assumption . I am open to meet with the Absa legal team and state my case