PP
Philip P
1 reviews | Active since Nov 2014
11 Dec 2017, 20:25
Robots on Support desk
Content of mails to ABSA are not read. Either you get sent a link to a site which is of no use and bearing no relation to a problem, or you are fobbed off to another department. Or you are asked to phone a number at your cost and hold on for eternity. Pathetic User Feedback [# ********** ] [EC: 8c7278fc]
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
12 Dec 2017, 12:48Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply12 Dec 2017, 12:48
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
PP
Philip P's updateReviewer Update
15 Dec 2017, 15:02Sorry Vanessa with respect when? This century or is your Hello Peter dept also unable to handle problems. To add insult to injury I got a call from Absa yesterday and when I asked if it was relating to my hello Peter complaint the guy said it was just a courtesy call. Did not ask me what the complaint was about and if he could help, neither did he enquire why I removed my investment from ABSA. I'm sure if your calls are recorded you will pick it up. Just said thanks and goodbye to me
PP
Philip P's update15 Dec 2017, 15:02
Reviewer Update
Sorry Vanessa with respect when? This century or is your Hello Peter dept also unable to handle problems. To add insult to injury I got a call from Absa yesterday and when I asked if it was relating to my hello Peter complaint the guy said it was just a courtesy call. Did not ask me what the complaint was about and if he could help, neither did he enquire why I removed my investment from ABSA. I'm sure if your calls are recorded you will pick it up. Just said thanks and goodbye to me