Robbing clients (Life cover benefit)

<p>My mother was an old loyal customer for more then 35 years can be more. She had a Silver Current account all these years all advertisment talked about free Life Cover up to R 10 000. I phoned the ABSA Life department they were not sure the people at the bank was not sure but all the ads mentioned it.</p> <p> </p> <p>Was there ever a press release saying that client would be getting these anymore?</p> <p> </p> <p>They don't have the Silver current accounts anymore, but according to their website clients get exclusive benefits that being value added services, which also mention a funeral cover.</p> <p> </p> <p>But my claim was not approved as there was no premiums being deducted from my mothers account. Nowhere but nowhere they say that you have to pay for these benefits... if you pay for it its no longer a benefit (right)?</p> <p> </p> <p>Many people don't know about these benefits and they are robbing their clients.</p>