*******

<p>I have a credit card with Absa, I called their call centre on the 19th of December 2016 to request my debit order to be moved to January of 2017 because I got paid early in December and I did an EFT so that my credit card it can be paid, I spoke to Mahlatse and she promised that the debit order it has been moved to January 2017 to my surprise on the 26th of December 2016 I received a message with the Absa debit order and lucky I had enough funds on my account, and my statement it normally closes around 2nd of the month as request for that but in December it closed on the 22nd and they charged me interest, I called their centre and I spoke to Veronique Jones and she was very rude, she couldn’t assist me and requested to spoke to the manager and put me hold for more than 5 minutes, and the lady by the of Francinah took the call I explained my situations to her and promised that my query will be resolved to my surprise on the 4th of January 2017 I received an email with the statement to where I was charged another interest, I called Absa again and I spoke to Cynthia Mamuremi she promised that by the COB Friday the 6th of January that interest will be reversed and today is the 10th January and nothing happened, Absa is really ribbing off people they are charging me more than R8 for SMS’s.</p>