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I have been a client with Absa for such a long time. In June 2017 unfortunately I was ****** at an ABSA ATM, I inserted an ATM card and punched in the once off PIN number. While awaiting the card never came out and there was a sound happening on the ATM. While waiting for about 15 minutes , the people at the backround were getting annoyed because they wanted to use the ATM and I was waiting for something to happen. I took the 086 number to report the matter and an investigation was done with a responce that says it was my negligence ABSA had nothing to do with it so they can't do anything about it. I escalated the matter further to another department within ABSA and they came back to me saying it was my negligence instead they will be paying me a small amount apologizing for the inconvenience caused. I am still not happy with their decision, I have incurred a lot of expenses ever since this incident occurred. I feel that ABSA is not fair with their decision because they say their ATMs are safe but to me it's obvious if cash could be withdrawn from another ATM somewhere else while I am standing infront of ABSA ATM waiting to finish the transaction but I get an sms saying money is withdrawn without even me punching in the money that I wanted , it's obvious that ABSA ATMs are not safe and ABSA don't care about their clients and the happiness of their clients at all! On top of that if ABSA is saying it's my fault, how can it be my fault if my card is in ABSA's ATM and the money is withdrawn from another ATM without me even having card with me. I am so not happy and actually very angry with the way ABSA has been handling this case. Now the R700 they offering how is it gonna help with the problems I have incurred in the meantime.