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Natasha B

1 reviews | Active since Mar 2018

19 Mar 2018, 11:14

****** BY ABSA IDIRECT

My vehicle was broken into , they stole my radio my spare wheel , my speakers , they practicall emptied my car out. But I thought at least I am insures so my basic needs such as the spare wheel would at least be replaced , but to my surprise we were called and told that the claim was rejected because there was NO VISIBLE FORCED ENTRY!!!!!!!!! THESE DAYS THERE IS LOCK JAMMING SOME MAGNETIC THING USED , AS TIMES PROGRESS SO DOES CRIMAINAL BUT NOT HE INSURANCES , SO WE PAY A MONTHLY NSURANCE FOR WHAT TO BE DAMN ******!!!!!!!!!!!THE INSURANCE DONE EVEN WANT TO MEET US HALF WAY AND WE HAVE VEHICLES INSIRED WITH THEM AND WE NEVER CLAIMED BEFORE. ABSA IDIRECT I AM TOTALLY DISATISFIED WITH THE SERVICES RECEIVED , IT IS TRAUMATIC FOR US JUST THE FACTG THAT OUR CAR WAS BROKEN INTO AND TO ADD TO IT TE INSURANCE REFUSES TO ASSIST AND REJECTS THE CLAIM SO FOR WAHT ARE WE PAYING INSURANCES IF WE ARE NOT BEING ASSISTED. THE MAIN REASON ONE TAKES OUT INSURANCRE IS THAT INCASE OF A THEFT OR A BREAKIN YOU ARE COVERED AND THEN SO AT LEAST YOU HAVE PEACE OF MIND INSTEAD THIS INSRANCE STRESSES ONE OUT MORE THEY TRULY DO NOT HAVE ANY HUMANITY AND CONSIDER HOW ONE FEELS THEY ARE TOO QUICK TO TAKE THEIR INTALLMENT AND THEY DO NOT NOTIFY YOU WHEN TAKING OUT THE INSIRANCE THAT THERE HAS TO BE FORCED ENTRY INTO YOUR VEHICLE BUT ON THE POLICY IT DOES NOT STIPULATE THIS EITHER!!!!! THERE IS JUST RESTICTION IS THAT THERE SHOULD BE AN ALARM AND IT SHOULD BE BEHIND LOCK UP GATES AND BOTH WAS COMP**** WITH AND NOW THEY ADD ANOTHER CONDITION OF WHICH WE WERE NOT NOTIFIED OF , ABSA IDIRECCT YOU ARE A WRIPP OFF , IT IS TOTALLY DISSAPOINTING ESPECIALLY SINCE WE AVE NOT CLAIMED EVER FOR A BREAK IN BECUASE THERE WAS NO NEED NOW WHEN IT REALLY HAPPENS AND WE NEED ''OUR'' INSURANCE COMPANYT HAT WE PAY ---WE NOT GETTING IT FOR FREE. WE WORK HARD , YOU TAKING BREADOUT OF OUR KIDS MOUTH!!!!!!!!!!!FIRSRLT YOU ARE INCOMPENETANT AND YOU ARE LIERS AND YOU ***** FROM PEOPLE LIKE US. PEOPLE THIS IS THE WORST INSURANCE DO NOT EVEN BOTHER BECAUSE WHEN YOU ARE IN NEED AND WHEN YOUR VEHICLE HAS BEEN BROKEN INTO BY ********* THAT USE OTHER METHODS YOU WIL NOT BE COMPENSATED BUT ABSA IS QUICK TO TAKE YOUR INSTALLMENT ON TIME EVERY MONTH , THEY GOT NO COMPASSION FOR US ORDINARY WORKING CLASS PEOPLE THAT INCUR SUCH LOSSES AS LONG AS THEY GET THEIR MONEY ....VERY SAD AND DEPRESSING ,THEY ARE INHUMAN AND HAVE NO COMPESSION OR REMORSE THEY ***** FROMTHE POOR !!!!!!!!!!!A LEAST ABSA COULD HAVE COMPENSATED US IN SOME WAY AND MET US HALF WAY BECAUSE AND INSTALLMENT OF ABOUT 1500 A MONTH MIGHT NOT BE ALOT FOR OTHER BUT FOR ME IT IS WE REALLY WORK HARD FOR EVERY CENT WE EARN BUT THAT DOES NOT MATTER TO ABSA IDIRECT BECUASE THEY ONLY KNOW HOW TO DO PEOPLE IN!!!!!!!!!!!!!!!! OH FORGOT TO TELL YOU THEY SO *********** I HAD TO SEND THE INSPECTION CERTIFICATE TOTHEM THEY DIDNT HAVE IT ON THEIR SYSTEMS BUT ABSA IDIRECT SENT ME TO A PLACE OF THEIR CHOICE FOR INSPECTION AND THE INSPECTION CERTIFICATE WAS NOT ON THEIR FILES!!!!!!!!!!!!!!!!!!!!1

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Replies (2)
NB
Natasha B's update19 Mar 2018, 11:24
Reviewer Update
NOT TO MENTION THE COST THAT I INCURRED FOR HAVING TO MAKE THE CALLS TO FOLLOW UP AS WE AL EMAILING DOCUENTS THAT SHOULD HAVE BEEN WITH ABSA IDIRECT SO I HAD TO DO THEIR WORK FOR THEM AT MY COST!!!!!!!!!!1
Absa
Absa's reply19 Mar 2018, 14:47
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd