****** AT ATM - CARD AND SAVINGS ACCOUNT WITH R100 000 NOT BLOCK BUT ONLY THE SMALL CHEQUE ACCOUNT

Good day,

I want to send a formal complaint about how my matter was handled by ABSA's call-in team after I was ****** at the ATM in Fairbridge Mall Brackenfell Cape Town on 05 June 2022 at approx 11am.

I immediately called to cancel my card and block my accounts however the team blocked my cheque account but not my savings account with over R100 000 in it. The ***** was able to still use my card, not access my blocked cheque account but draw money from my savings account. Why was my card not blocked? The card is the actual thing was was ****** but that gets left wide open for ********* to use? Your team works with these things everyday but could not nthink for themselves to help me -properly while I was totally in shock and I do not work at ABSA so automatically TRUST your STAFF to know what to do in a moment like this. When I called afterwards again to double check that the savings accounts linked and uses the SAME CARD then only they blocked it but they also FAILED to advise me that the ******** already withdrew funds. I am so disappointed with the service received. How in my moment of need where I needed your assistance could you not block the actual card that was ******?

From Mr MJ Hawkins