RL Daly Attorneys not helping

Hi, i was handed over to RL Daly attorney's. Full payment has been made and i have been requesting for a settlement letter which i need urgently. All the consultants can say is that they have submitted the query through to Absa Head Office and are waiting for Absa to close the account. This payment was done in december. How long does it take to close the account and for a settlement letter to be issued. I would appreciate it if somebody could assist me. I even sent an email to absa 3 days ago and i am still awaiting a response.