********** - Umpteen calls to call centre and lack of service delivery

Truly disgusted by the service delivery, I have been a loyal customer for over 16 years and have never claimed from my house insure policy. With the recent rain damage I lodged a claim on the 10/10/17. Assessors came through on the 17/10/17. No follow up from the bank, I had to call several times and was advised they still awaiting feedback from the contractors they had informed I should follow up with contractors. On the 14/11/17 after much trials I received a settlement letter from Absa with no explanation. Got various quotes for building materials which was far more than the settlement offer. Contacted Absa numerous times to inform them that their contractors should rather do the work as there is no way I can do the repairs on the settlement amount. They refuse to do the work and said that I had 14 days to dispute the initial settlement , which was never explained to me. On the 5/12/17 they advised that they would send another assessor to reassess damages, I am still awaiting. It is easy to take money from customers but when it comes to claiming it's very difficult to even speak to a consultant! I have had the phone put down on me many times. It's such an inconvenience spending my time and money chasing after Absa. I am highly disgusted it's been 2 months and my property continues to get damaged while waiting for some response from the insurance company!!!!