********** in bank charges

Hello,

I visited ABSA branch in Hydepark on 9th January 2018 to query bank charges.

The service consultant who was meant to assist was of no assistance at all, she instead kept referring me, to another branch where she says it's where the queries originated. I simply wanted to understand the charges on my statement as well as put a stop to those charges I shouldn't be billed for. (I don't have the consultant's name because she wasn't wearing a name tag) I then went to ABSA Protea Glen, where Tshepiso was very helpful in explaining the charges as well as resolving some of my issues. My main issue with ABSA is the billing date for internet banking charges which go through on the 1st of every month. Now, Because I get paid after the 1st of each month I then must incur an unauthorized debit balance charge of R100.00 every month. I had requested that the bank shifts the billing date for all bank charges to the 5th of each month and was assured a while back that this was done. However, I am none the less still being billed this R100.00 unauthorized debit fee, the reason I've now been told is that the internet banking fee goes through on the 1st of the month which I am now told can't be changed. At first, I was told this could be done and now I'm told it can't be done. My issue with this is that ABSA is penalizing me an R100.00 every month because they won't shift their billing date, they choose to go into my account on the 1st and because I don't have money in the account on the 1st I must then pay an R100.00 penalty fee. This is grossly unfair and a ******* as well as a disservice to me and other clients from an institution that claims to care about the rights of its clients. Completely appalled.

Regards, Zwide