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Gerald S

1 reviews | Active since Sept 2014

18 Feb 2021, 21:06

Ripped-off for Rewards

Incorrect or no rewards allocated for Dischem purchases month on month. Sometimes I find that I've been dropped to a lower tier for no apparent reason just before rewards are paid. When I call to complain, I'm reinstated to the correct tier. I wonder if this is being not done deliberately to minimise rewards payout.

0
Replies (3)
Absa
Absa's reply19 Feb 2021, 09:53
Official
Dear Gerald, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***6 . I will review the matter, and provide you with an expected timeframe for further feedback within the next two hours.  Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd 

Best regards,

Absa
Absa's reply19 Feb 2021, 09:53
Official
Dear Gerald, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***6 . I will review the matter, and provide you with an expected timeframe for further feedback within the next two hours.  Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd 

Best regards,

Absa
Absa's reply19 Feb 2021, 10:49
Official
Dear Gerald,
Please be advised that we have sent you an email to email address *** requesting additional information. Kindly reply back for us to assist further. Thank you.
Basani 

Best regards,