********** by Absa again

A few months ago I received an SMS to come to an Absa branch and exchange my old debit cards for ones with a built-in chip. I did this an was charged R80 per card even though it was an exchange requested by Absa. Upon complaining the charges were reversed. I then discovered that the cards were programmed in Afrikaans despite my profile being an English one. Ragini then told me to stand in line and wait again to have the cards exchanged for English ones. She assured me that since it was Absa's incompetence in issuing the incorrect cards I would not be charged. When I recently checked my bank statements I noticed that I have once again been charged R80 per card for all three of my debit cards. I am in awe of the incompetence and inefficiency shown by this branch and by Ragini in particular. I demand that these fees be refunded to my account with immediate effect, failing which I will contact the financial services ombudsman as well as take legal action against Absa for *****. In addition I demand that Ragini contact me personally to apologize and explain how such an *********** person has a job.