********** by ABSA

I opened a Gold bundle account in July last year . I was promised I would pay a flat fee of R120 ( rounding it off ) and extra charges if charges occurred outside my bundle like using Saswitch , instant payments extra. I understood these to be reasonable charges but was I in for a surprise . I have been charged admin fees , internet fees on top of my Bundle fees from a high of R945 to a low of R235. I rote to Absa to complain more than a week ago . I got a reference no and the next day , I got an updated pricing list for 2021 , no explanation or anything. I rote to the banking consultant who helped me open the account , she directed me to the Non existent customer care department. I am still awaiting a reply from ABSA why I am being ********** like this every month .