Ridiculously long queues, not enough people

ABSA does not care about their customers. They allow queues to be this long with only two people at customer service, NO-ONE at quick services and only one consultant. I have been standing in line for one hour to do something that will take seconds. And this is not even over the busy lunch hour! They obviously feel like they already have their customer's business and do not need to concern themselves about the actual experience of that user while at the branch. <br> In case you do care, ABSA, it sucks to stand in line for this long. Why are there not more people available to help? Why would you build a branch with only place for two people to help you at customer services, when you KNOW that it takes 20 minutes to help just one person?? In a world where everybody else is trying to better customer experiences, you are far behind and probably feel untouchable because you are a bank.