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JOSEPH N
1 reviews | Active since Feb 2012
15 Dec 2020, 13:30
Ridiculous Wait Time to resolve a simple issue
I am so disappointed with the LEVEL OF service that I am receiving from ABSA. It's more than 4 weeks and no consultant or manager has contacted me via telephone or email regarding an ongoing issue. My reference Re: C-***3 Lost/****** Card [ ref:_00D1r1GluM._5005J8JKM6:ref ] yet I am waiting for a replacement credit card. Now for this ridiculous service I am demanding that I would like have a limit on my credit card of R25000 and will only start paying at the end of February 2021. And please I don't want an automated email response. I have also informed the media and directors of ABSA bank
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Replies (2)
Absa's replyOfficial
15 Dec 2020, 15:00Dear Joseph, Thank you for bringing this unfortunate matter to my attention. Your case reference number C-***8. Please refer to emails sent to you dated Tuesday, November 10, 2020 1:32 PM & Thursday, November 12, 2020 6:21 AM . Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply15 Dec 2020, 15:00
Official
Dear Joseph, Thank you for bringing this unfortunate matter to my attention. Your case reference number C-***8. Please refer to emails sent to you dated Tuesday, November 10, 2020 1:32 PM & Thursday, November 12, 2020 6:21 AM . Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
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JOSEPH N's updateReviewer Update
15 Dec 2020, 17:01This case has been going on since the beginning of November 2020. I have send responses and no one is getting back to me. This is so frustrating from a well-known bank
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JOSEPH N's update15 Dec 2020, 17:01
Reviewer Update
This case has been going on since the beginning of November 2020. I have send responses and no one is getting back to me. This is so frustrating from a well-known bank