Ridiculous SLA
The SLA for credit life policy cancellations is truly unacceptable at 30 working days.
I already sent an email, ref C-***9 requesting a cancellation for credit life on both my Personal Loan and Credit card accounts.
Can somebody please treat these cancellations with urgency as they can make a great financial impact to one.
I hope to hear from you soon with a speedy resoution as I do not want to unnecessarily pay for something I specifically requested to be cancelled.
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Absa's replyOfficial
05 Feb 2024, 16:15Dear Sonwabo Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***7. RegardsPravesh BejayCustomer Value Management
Absa's reply05 Feb 2024, 16:15
Official
Dear Sonwabo Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***7. RegardsPravesh BejayCustomer Value Management