Ridiculous Settlement amount

I have requested a settlement amount to settle my account two month earlier . The difference in the outstanding balance and settlement was only R45.85 . They were not even prepared to write of the two months of service fee (R57x2)which are added every month on my account .<br> <br> I have my vehicle ,bond ,cheque account x2 , credit card and investments on behalf of my children with them. It seems to me that we as clients are only a number and nothing more . <br> <br> Last year I bought a new vehicle which they were not prepare to finance and I had to do it via MFC who accepted it without me even banking with them.<br> <br> I think this is poor service and regret doing business with them. I would like to have there feedback on this.<br> <br> <br> <br>