Ridiculous service..too many stories

Last year November I lost my job. I immediately called ABSA to assist with a payment holiday that they advertise to the client's in such an event. From day 1 I was given so many different stories regarding the fact that I don't qualify. Even tho I've been paying this account religiously without incident for almost a year. Bear in mind I'm paying a ridiculously high instalment for the vehicle I own. They refused to assist. Now that I'm working again I called to make arrangements to pay the outstanding amount. I was told I have 2 days to make full payment. Now they threatening to repossess my vehicle without which I will have no income to pay them. I've called multiple times with absolutely no assistance. It's easier for them to take and auction while I still have to pay for a car they've taken and will sell. Twice the money for same product. I want to make payment but they still want to take my car. Ur level of customer service is beyond ridiculous.