RIDICULOUS SERVICE FEES AND SERVICE

i opened a cheque account with ABSA and when this was done their systems were offline so i couldn't link my Savings account to the cheque account and they didn't have cards available at that time for me to make use of. As it stands today they debited a fee of R510 for admin on account that i naturally haven't had the opportunity to use due to their inability to provide me with what as necessary from the get go. This amount was taken without my consent and has set off an instability for the next debit order, and being a customer of ABSA for so many years I am displeased and will definitely be moving to another bank. To make matters worse this took almost took an hour to solve.