Ridiculous service - care don't make our lives difficult

Due to the pandemic I lost my job and I called the call centre to get a settlement. I asked my dad to assist me settle this which was done. I asked for the account to be closed and I'm being asked to visit their branch to resolve. I don't have the means to go to a branch and it's also so sad that the staff ask for ID copies and an email request which was sent but they still have not yet closed the account. ABSA does not give service but makes clients lives difficult. Banking promotes digital but you can't close my account digitally. I will never ever say to anyone that they should join you because you don't care and your service is the worst I've ever experienced by a financial organization. So sad. Start providing service that's what we all want during this difficult period.