Ridiculous service

How many of us go into the bank, stand waiting almost 2 hours to have a problem fixed to only get an email that it hasn't been done. Well, I'm the lucky lady who got married and went into the Absa Branch in Welkom to update my marriage status and when they say it's updated you trust they have done their job. Oh no, I get an email that my documents are not verified, and I need to upload it. So I make use of the app, which after this event is definitely not user friendly. I then email Absa Action line to find out if someone can explain how to upload the documents and never even receive a reply just another email that I need to upload my documents. Do you know how difficult it is to do all of this while you are working abroad and cannot just phone for someone to assist. I'm utterly disgusted with the service I have been receiving especially considering I've had an account with the since before I was 6. I'm truly considering to take my business elsewhere when I'm home on my next break.