Ridiculous service and Fees not acceptable.

I went to ABSA in the beginning of the week to get 2 youth accounts fixed as both cards stopped working. The one card was replaced immediately free of charge as the previous card expired. The second account, I was told was dormant, however we could could transfer money into and out of the account. I was told that they first need to lift the dormant state and I have to come back a few days later. Today I spent almost and hour with the consultant trying to lift the dormant state and adding FICA documentation only to now see that I was charged for a replacement card while the previous card I told is not valid anymore since it was not a chip card. How do you pay for a youth account card that had to be renewed. No other bank does this.