Ridiculous service and fees.

I joined Absa in December 2019 thinking it will cost me cheaper to pay for a bundle instead of paying for every transaction with Capitec. I was told that internet banking is included in the bundle but on the 31 January 2020 I was charged R145 for internet banking plus my monthly bundle fee. My total fees came to R278 only for 1 month. I called the call centre and was holding on forever. I went to the branch on Saturday and was told their systems are off line and I must call the call centre. I called the call centre on Saturday and today and I hold on forever. The money I am going to spend on airtime will eventually be more than the money I want refunded to me. Please advise if I will be paying a internet banking fee plus gold bundle fee monthly cause in that case you can close this account and I will rather go back to Capitec Bank.