Ridiculous service

This is now the 3rd time i am posting on hello peter and i am still struggling with the same thing. Guys how difficult can it be after logging a complaint……e mails up and down with promises not kept……..phonig all divisions………. Going into the bank and speaking to a manager………logging an official complaint with you complaints deparment refC***7 and it was said to me this will be sent through as urgent and refered to a casemanager and i will have feedback within 3 to 5 working days i am still waiting since 22.03.2023

This is really getting rediculios.

PS. DO NOT PHONE ME I WANT PROOF ON PAPER