Ridiculous Service

Does ABSA have a problem with acknowledging and responding to customer queries or should we just be happy with the little feedback we get and be patient till kingdom come? Money related issues do get people a little emotional so maybe I need to be corrected.

I am owed refund by ABSA Legal Recoveries department and I was requested to send alternative banking details and a bank confirmation letter which I did. This was confirmed on the 2nd May 2023, that a deposit was made into my account on the 29 April. The whole delay was initially caused by the public holidays. I then phoned the business banking call center to query the turn around time and I was advised that this type of request usually takes 72 hours however there is a back log. I have factored in the back log that was mentioned, however with that said I then requested acknowledgement in the form of an email that my query is being attended to . To my surprise /shock I have not heard anything regarding this matter I have resorted to going to a Branch to ask that they request acknowledgement for me. Would this be a good time to acknowledge that this is not a back log but a disaster. Who is not doing their job? as motivation for overtime or more staff should have been forwarded to the relevant people already.

I want MY MONEY, you took your R386.06, kindly give me what is due to me. I queried before money was sent into this account and I was advised that it was not going to be a problem. Now its a problem fix it, please. Thank you.