jN
jay N

1 reviews | Active since Feb 2016

26 Feb 2016, 11:45

Ridiculous Service

Received a very unprofessional call on Thursday 25 Feb 16 from Dottie Scheepers at ABSA Towers JHB. I have an overdraft with absa never received a call, dont have any arrears with any of my accounts, she is telling me how to spend my money, very rude and with a bad attitude. My overdraft isn't in arrears but this *********** human threatened to sign my acc for legal, she refused to accept my 150 pm, she does not have any customer skills, cant provide any financial education to her clients, now she has put a hold on MY money and closed off my acc, good riddance to BAD *******, its people like her that absa is losing clients on a daily basis, I have never came across such a bad attitude *********** person, she does not deserve respect, Dottie I think you should ask your Management to provide you with training on how to treat loyal clients,cant even introduce what her query and call to clients is about, very demanding, RUDE, no sympathy whatsoever, insisting to close my account today because she is going on LEAVE next week, ABSA is this the type of people you are employing that are ruining your client base??? Very unhappy with ABSA and its service!!! I hope her Management sorts her!!!

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Replies (1)
Absa
Absa's reply26 Feb 2016, 23:20
Official
Hello ***jw,


Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd