Ridiculous service

Ridiculous service and people,i have been struggling for almost a month to get a paid up letter from absa,when i eventually got one,my credit status is not updated,its been 3 weeks that i have been calling this number with no joy 99% of the time they dont answer i mean have spent 2-3 hours in a day holding and calling them:***.Today i got through to Maphefo,who couldnt help me and gave me another number to call i told her i called that number last week and they said they only deal with ne applications,no one know what is going on there,from holding on for hours of wasting my airtime to not getting help,how hard is it to update ones credit for a big company like ABSA.