Ridiculous Service

I am extremely frustrated by the fact that I currently do not have a phone and I am trying to log onto my internet banking but kept getting an error. I called your contact center and have been informed that I cannot use internet banking without a cellphone!! Please tell me how this makes sense. I am getting paid tomorrow and I am unable to make payments until I buy a new phone???? A new phone is not in my budget but I need to pay my rent and other expenses. I CANNOT SWIPE MY CARD FOR MY RENT!! I make online payments as it is more convenient and cost effective. Am I supposed to withdraw money and make payments? Who is going to pay those bank charges and where am I even supposed to get account details since I don't have a cellphone and everything is on my online profile? It is absolutely ridiculous that I need to have a phone to make payments!!!!! Why can I not get verification by another method? I need an immediate alternative to log onto my bank account and make my payments tomorrow.