Ridiculous reversal process

I really thing that they should better their processes. I get money cannot just be reversed they clearly do not trust me and I get why because their is so much ***** in this world but then why not have direct communication with the business where the failed transaction came from. It's been 21days since I had a failed transaction and in still fighting between Absa and the merchant to have my money reversed. I am very frustrated because Absa keeps sending me the same response even though if they take the time out to go through the details I provided they will see that clearly the money is still uncleared in my account.