DW
Deodene W

1 reviews | Active since Jun 2011

01 Mar 2017, 15:06

Ridiculous rates!!!

<p>I have been with ABSA for the last 12 years. But have had enough of the ridiculous fees and non existing service. I got married more than 5 years ago and they still can't change my surname on my accounts. I went today to get a new debit card since I've had the same one since I opened my account and there is a charge of R120 for a new card!!! Then my banking feed has gone up with almost R100 in the last month without any notice or reason!!! This is completely ridiculous and unacceptable, will rather move my account than stay with an ungrateful bank!!</p>

0
Replies (4)
Absa
Absa's reply02 Mar 2017, 09:01
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please provide me with your account or ID number to enable me to log a formal complaint.

Regards

Claudette

DW
Deodene W's update03 Mar 2017, 07:37
Reviewer Update

Hi Claudette,

I really don't feel safe giving my ID or bank account number over a public platform where anyone can see it!

Absa
Absa's reply03 Mar 2017, 10:07
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

DW
Deodene W's update03 Mar 2017, 11:48
Reviewer Update

Clearly ABSA does not care about individual service as I am receiving the same generic response. Just proving my point!