Ridiculous penalties

Item: Absa
Rating: 3
Author: Alexandra A

I cancelled my AA membership in August 2017, yet in late October they mysteriously debited my ABSA cheque account with 99c. Unfortunately, I don't use that account anymore and so ABSA penalised me R150 for bouncing a debit order AND a further R100 for having nothing in the account and bouncing the debit order!

Helpful (0)

Replies (2)

Absa's replyOfficial

10 Nov 2017, 11:32

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,

Absa's reply10 Nov 2017, 11:32

Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,

Alexandra A's updateReviewer Update

30 Nov 2017, 16:40

ABSA did not respond at all to my hello Peter complaint BUT when I emailed their action line, it was handled beautifully! Within less than 24 hours, I was refunded the R250! I am very impressed (with their email action line)

Alexandra A's update30 Nov 2017, 16:40

Reviewer Update