Ridiculous pathetic service

So we had our bond with absa. Last year we paid our bond in full. We were then told that they have external lawyers to assist with the deed of sale. And that there would be a cost involved. After almost 4 months we go back to the branch to enquire what is happening. We're told that the lady dealing with this matter is off work due to personal matters and all the paper work is locked in her drawer. So my question should documentation not be filed electronically aswell? They then tell us that they will try and assist. We get a call from the lawyer eventually yesterday and we are then advised that we need to pay R4400 for the title deed. How ridiculous is this. We're moving our funds to fnb and closing our absa bank after being loyal customers from he days of united Bank. Never ever will we ever recommend absa to anyone